Our Commitment to Quality
At Ms. Bee's Gourmet Popcorn, we take pride in delivering fresh, delicious popcorn to your door. Your satisfaction is our top priority, and we stand behind the quality of every product we sell.
Refund & Return Policy
Damaged or Defective Products
If your popcorn arrives damaged or you're not satisfied with the quality, please contact us within 7 days of delivery. We'll be happy to send a replacement or issue a full refund. Please include photos of the damaged product to help us improve our packaging.
Wrong Item Received
If you receive the wrong item, please contact us immediately. We'll arrange for the correct product to be sent to you at no additional charge and provide a prepaid return label for the incorrect item.
Fundraising Orders
Special terms may apply to fundraising orders. Please contact us directly to discuss any concerns with fundraising purchases.
How to Request a Refund
To request a refund or replacement:
- Email us at info@msbeespopcorn.com with your order number
- Describe the issue and include photos if applicable
- We'll respond within 1-2 business days with next steps
Refund Processing
Once your refund is approved, it will be processed within 5-7 business days to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Questions?
If you have any questions about our refund policy, please don't hesitate to reach out. We're here to help!
Email: info@msbeespopcorn.com